We aim to display product descriptions, usage directions, and images as accurately as possible.

Product appearance may vary slightly due to lighting, packaging updates, or device screens.

Prices are shown in VND (unless stated otherwise).

Prices may change without notice, but the price shown at checkout applies to your order.

Any shipping fees (if applicable) will be shown before you confirm payment.

An order is considered placed when you:

• Add items to cart,
• Enter delivery details, and
• Confirm the order (and payment, if required).

We may contact you to confirm details for high-value orders, unusual quantities, or delivery issues.

We support the payment methods listed at checkout, such as:

• Cash on Delivery (COD) (if available)
• Bank transfer
• Card/online payments via our payment partners

If you choose bank transfer, please use the exact transfer details shown at checkout and include your order number.

Delivery area: Vietnam (and other locations if listed at checkout).

Estimated delivery time: shown at checkout or in your order confirmation message.

Delivery time may be affected by weather, holidays, carrier delays, remote areas, or incorrect customer information.

Customer responsibility: Please provide accurate name, phone number, and address. If delivery fails due to incorrect details or repeated failed delivery attempts, you may be asked to pay re-delivery costs.

Please check the package before or immediately after receiving:

• Correct product(s) and quantity
• Packaging condition (no leakage, severe damage)

If there is an issue (wrong item, missing item, damaged in transit), contact us within 48 hours with:

• Order number
• Unboxing photos/videos (recommended)
• Photos of the shipping label and damaged area

This helps us quickly confirm with the carrier and resolve your case faster.

We want you to feel confident buying from us. Returns/refunds are handled as follows:

Return window: Request within 3 days of delivery (or a different period if shown on your product page).

Refund timing: If approved, refunds are processed to the original payment method (or by bank transfer) within 7 business days after we receive and verify the returned items (if a return is required).

You can request cancellation before the order is shipped.

If the order has already shipped, cancellation may not be possible; in that case, please follow the return process (if eligible).

Promotions apply only during the stated period and may have quantity limits.

Vouchers may not be combined unless stated.

If a pricing/discount error happens due to a system issue, we will contact you with options (confirm at corrected price or cancel with a full refund).

If you need help with an order, contact us here:

• Customer Service: 0866 711 911
• Hotline/Zalo: 0866 711 911
• Email: info@noleovietnam.com
• Working hours: 9AM - 5PM

We aim to respond within 24–48 hours (excluding Sundays/holidays).